Delivering Better Hospitality Through Robotics

For generations, Cobb & Co has been one of New Zealand's most recognised restaurant brands, known for creating memorable dining experiences for families across the country. Today, the Porirua restaurant is continuing that tradition by embracing innovation and becoming one of the leading hospitality venues in New Zealand to successfully integrate robotics into its daily operations.

Working alongside Mode Technology, Cobb & Co Porirua has introduced the KEENON T9 Autonomous Food Delivery Robot, enhancing service while allowing its team to focus on what matters most—delivering exceptional customer experiences.

The Challenge

Like many hospitality businesses, Cobb & Co experiences busy service periods where staff balance greeting customers, taking orders, delivering meals, clearing tables, and providing attentive service.

Rather than replacing staff, Cobb & Co wanted a solution that would:

Improve operational efficiency
Support team members during peak periods
Create a memorable customer experience
Continue delivering the high level of hospitality the brand is known for

The Solution

Mode Technology recommended and deployed the KEENON T9 Food Delivery Robot.

The T9 works alongside the restaurant team by transporting meals from the kitchen directly to tables, allowing staff to spend more time interacting with customers rather than walking food throughout the restaurant.

The deployment included:

Site consultation
Robot installation
Restaurant mapping
Staff training
Ongoing local support from Mode Technology

The Results

Since introducing the KEENON T9, the restaurant has been able to enhance both operational efficiency and the overall dining experience.

Benefits include:

Faster food delivery during busy service periods
Consistent and reliable meal delivery
Reduced walking for hospitality staff
More time for customer interaction
Increased customer engagement and excitement
A unique dining experience that appeals to both children and adults

The robot has quickly become part of the team, creating conversations and smiles while supporting staff behind the scenes.

More Than a Robot

For Cobb & Co Porirua, robotics isn't about replacing people.

It's about allowing the team to focus on genuine hospitality.

While the KEENON T9 takes care of repetitive food delivery tasks, restaurant staff have more opportunities to welcome guests, check on meals, provide personalised service, and create the memorable experiences customers expect from Cobb & Co.

Why Mode Technology?

At Mode Technology, we don't simply supply robots, we deliver complete robotics solutions.

From initial consultation through to installation, training and ongoing support, our team works alongside customers to ensure every deployment is successful.

Our hospitality solutions are designed to help restaurants:

Improve efficiency
Support existing teams
Enhance customer experiences
Introduce innovative technology with confidence

Looking Ahead

Cobb & Co Porirua is helping lead the way for hospitality businesses across New Zealand by demonstrating how autonomous robotics can successfully complement traditional customer service.

The KEENON T9 has become another valued member of the team, supporting staff, delighting customers, and showcasing what's possible when innovation and hospitality work together.

If you're visiting Porirua, stop in for a meal and experience the KEENON T9 in action.

About Mode Technology

Mode Technology provides New Zealand businesses with integrated Commercial Cleaning, Hygiene & Consumables, and Autonomous Robotics solutions. From restaurants and hotels to healthcare, retail, education, and aged care, we help organisations improve efficiency, support their teams, and create better customer experiences through innovative technology.

Case Study: Case Study: Cobb & Co. Porirua